As a plumbing business owner, keeping customers happy is the ticket to your success.
Today, however, people are busier than ever and won’t be satisfied with scheduling through a simple phone call anymore. Instead, they want quicker and easier options on their own terms. How can you meet those needs? The answer is simple: through technology like plumbing software with built-in scheduling capabilities.
The Traditional Method: Is It Enough?
Calling a plumbing company to schedule services was how most people did it, and for a while, that was fine. Unfortunately, calling to set things up can result in confusion and missed calls. Customers have to wait for a callback, and you may spend too much time on the phone trying to locate an open spot in the schedule. The “old way” may not work anymore because, in an era of cutting-edge tech, it’s important to give your customers the level of service they expect. That’s where plumbing software comes in.
Why Online Bookings Are a Game-Changer
Imagine that one of your customers has a backed-up tunnel or a busted pipe. They need your help, and they need it now. Instead of sitting on hold for the next available appointment time, they can hop on your website, look at your calendar, and find an opening that works for them. Then, they can make an appointment in mere minutes. All they need is a smartphone, a computer, or any other internet-enabled device. Plumbing software allows you to offer customers the flexibility to book appointments on their own.
More Convenience, More Customers
The great thing about offering online booking using plumbing software to clients is the ability to choose when to book it. This means they can look at different options and schedules, browse to see what types of services are available, and book an appointment at a time that works for them. Essentially, it saves them time and makes it likely they will go with your plumbing company versus a competitor. This works for a potential client who needs a certain type of service but doesn’t think they can book an appointment that fits a tight schedule.
How Plumbing Software Simplifies Scheduling
Plumbing software includes online booking, but it does more than just that. Once scheduled, your customer will receive an immediate booking confirmation. Your team plans the schedule according to availability in the area without double-booking or forgetting appointments. That way, you’re manually booking less yet working more.
A good plumbing software for small businesses goes a step further; it does job dispatching, invoicing, and taking payments from one place. You see all the customers who are waiting for your service, and none of the balls are dropped.
Streamlining Payments and Invoicing
Another benefit of plumbing software for a small business is automated payment processing. Your customers can pay online right after the service is finished. This means no more paper invoices or waiting for a check. Plus, you can set up online invoicing and reminders for future payments. Offering a variety of ways to pay makes it easier for customers to cover plumbing services. If your business does not have the capacity to accept cards, you’re missing a big piece of the pie.
Stay Ahead of the Curve with More Options
In a competitive economic environment, you must offer your customers ways to reach your plumbing business. Plumbing software will assist you with online booking, automated scheduling, and payment processes to make your business professional and reliable.
